At Novastrat Lingua Translations, we strive to provide reliable and professional services. However, we reserve the right to decline, suspend, or terminate any service at our discretion, with or without prior notice.

By using our platform, you agree to abide by our policies and terms of service. Any misuse of our support channels—including excessive or unwarranted complaints via tickets or live chat—may result in account suspension. Our services operate in compliance with applicable laws and regulations. If you intend to engage in any prohibited activities, we strongly advise against signing up, as violations will not be tolerated.

General Guidelines

• Service Requests: Fully managed accounts may request custom configurations for PHP/MySQL, firewalls, DNS, and server settings, subject to feasibility.

• Software Installation: Additional software installations (such as cPanel extensions) are allowed only if they do not compromise security, stability, or server performance.

• Support Limitations: We do not provide emergency support, phone support, or live chat support. Response times may vary depending on request volume.

• Webmaster Assistance: We do not offer support for coding, installations, or error troubleshooting unless the issue stems from server configurations within our control.

• Data Backups: While we maintain periodic backups, we are not responsible for data loss. Users are fully responsible for creating and maintaining their own backups.

Prohibited Activities

To maintain a secure and professional environment, the following activities are strictly forbidden on our platform:

• Hosting, distributing, or promoting child exploitation content.

• Engaging in spam-related activities, including bulk email lists, mass mail programs, and scripts.

• Publishing or sharing content that incites harassment or retaliation.

• Hosting phishing pages or fraudulent websites.

• Running exploitation scripts or engaging in hacking-related activities.

• Using scripts or hosting services for malicious hacking attempts, botnets, trojans, or viruses.

• Engaging in spam, mass mailing, or unauthorized email marketing.

• Abusing server resources or cron jobs, which may result in account suspension or termination.

• Running unauthorized PHP/CGI proxies or CGI-IRC scripts.

• Using fake or disposable mailers, mass mailing tools, or SMS bombing scripts.

Refund Policy

• No Refunds for Violations: If a user violates our terms of service, their account may be suspended or terminated without eligibility for a refund.

• Service Interruptions: No credits or refunds will be issued for service interruptions caused by user agreement violations.

By using Novastrat Lingua Translations, you acknowledge and agree to this policy. We are committed to ensuring a safe and professional experience for all users. If you have any concerns, please contact our support team.